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ERIC Number: ED209746
Record Type: RIE
Publication Date: 1981
Pages: 18
Abstractor: N/A
Reference Count: N/A
Managing Conflict.
Lindelow, John
Chapter 11 in a volume on school leadership, this chapter draws from the work of many authorities to define and classify conflict and present techniques for its management in schools. Emphasizing that conflict can have positive or creative as well as negative or destructive results, the author notes that all conflict need not be resolved. He offers several typologies of conflict based on such things as the kinds of issues involved and the severity of conflict. Three primary sources of conflict are identified: communications problems, organizational structure, and human factors. Stages of conflict are identified, ranging from anticipation to discussion to open conflict. With a warning that there is no one best method for managing conflict, the author explains several ways of dealing with it. Merely avoiding conflict is mentioned as sometimes valuable but often only a temporary answer. The author cites writers who recommend the creation of superordinate goals or the institution of mutual problem-solving. The use of compromise or arbitration is touched on as is the use of authority to settle disputes. The author lists several ways to manage conflict by altering organizational structure. The chapter ends with a caution: more important than knowledge of conflict management is actual experience in dealing with conflict. (Author/JM)
Not available separately; see EA 014 193.
Publication Type: ERIC Publications; Guides - Non-Classroom; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: National Inst. of Education (ED), Washington, DC.
Authoring Institution: ERIC Clearinghouse on Educational Management, Eugene, OR.
Note: Chapter 11 of "School Leadership: Handbook for Survival" (EA 014 193). For related documents, see EA 014 193-204 and ED 189 680.