ERIC Number: ED209524
Record Type: RIE
Publication Date: 1980
Systematic Interviewing Skills. Trainer's Guide.
Farley, Roy C.; Rubin, Stanford E.
Part of a five-part package (see note) of training materials to teach interviewing skills to human services personnel, this trainer's workbook serves as a guide for the trainer while conducting a training session. It provides a step-by-step set of procedures for presenting the activities for increasing trainee skills in applying the concepts. It also explains the training approach, participant selection, time schedules, the training setting, and equipment needed. The training program defines the skills that interviewers need to ensure that as much relevant information as possible is exchanged during interviews, and it helps turn these skills into lasting habits. Major topics covered in the first seven sections of this workbook include how to motivate clients to show up for interviews, how to prepare for initial interviews, how to listen actively and use body language effectively, and how to use different types of verbal responses to achieve objectives and to encourage self-exploration. The last section of the Trainer's Guide contains procedures for leading participants through their self-assessment forms. A trainer's outline is contained in the document appendix. (KC)
Descriptors: Communication Skills, Continuing Education, Human Services, Information Seeking, Inservice Education, Instructional Materials, Interpersonal Competence, Interviews, Learning Activities, Nonverbal Communication, Postsecondary Education, Questioning Techniques, Rehabilitation Centers, Self Evaluation (Individuals), Skill Development, Staff Development, Teaching Guides, Teaching Methods, Vocational Rehabilitation, Workbooks, Workshops
Arkansas Rehabilitation Research and Training Center, P.O. Box 135O, Hot Spring, AR 71901 (Trainer's Guide, $5.00; Participant's Workbook, $4.00; Typescript Manual, $3.00; Set of Slides, $150.00; Set of Cassette Tapes, $12.00).
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Sponsor: National Inst. of Handicapped Research (ED), Washington, DC.
Authoring Institution: Arkansas Univ., Fayetteville. Rehabilitation Research and Training Center.
Note: For related documents see CE 030 570-572. A set of slides and cassette tapes are available from the producer.