ERIC Number: ED207902
Record Type: RIE
Publication Date: 1979
Some Measures of Evaluation and Effectiveness in Social Work Practice.
Kapoor, J. M.
Measures of accountability and evaluation of social work program efforts are examined. Evaluation of program effort refers to an assessment of the amount and kinds of program activities considered necessary for the accomplishment of program goals within a particular stage of development. It refers not only to staff time, activity, and commitment, but also to the allocation and use of material resources such as funds, space, and equipment. The social service agency would be expected to provide: 1) clearly defined goals which can be accomplished with a reasonable degree of competence; 2) a pursuit of excellence in delivering services as effectively and humanely as possible; and 3) agency personnel who are well-trained to function within the particular agency with skill and competence. A few of the techniques which can improve the standard of accountability are the summative and formative evaluations, the Management by Objectives system, service management approach, and an accountability recording system of casework. The key characteristic of each of these techniques is that they attempt to establish and accomplish clearly-defined goals based on the intended client's values and needs. If the goals of policy are not made more coherent and more consistent and if performance is not more explicit and realistic, then there is little hope of attaining accountability for either the agency or the social worker. (Author/RM)
Publication Type: Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Forum of the National Conference on Social Welfare (106th, Phildelphia, PA, 1979).