ERIC Number: ED207658
Record Type: Non-Journal
Publication Date: 1980-Feb-15
Reference Count: N/A
Survey of Telephone Registrants Fall 1979. Volume 10, Number 13.
Lucas, John A.
An evaluation of telephone registration was conducted in September 1979 by William Rainey Harper College (WRHC) to determine registrants' satisfaction with the process and to identify difficulties they had in reaching the terminal operator. A questionnaire was mailed to 363 students randomly selected from those who had registered by telephone for fall 1979; 77% responded. The survey revealed: (1) difficulties in reaching the terminal operator were more pronounced during the first days of registration, e.g., on the first day, 14% of the respondents reached the operator on their first dial, while on the third and fourth days, 36% were successful on the first dial; (2) 89% of the respondents were able to register for all the courses they wanted, and 79% were able to register for courses at the times they wanted; (3) only 22.6% indicated that talking to an academic advisor before telephone registration would have helped; (4) 60% of the respondents cited "continuing an education program" as their reason for enrollment, while 18.3% cited "personal growth," 17.6% cited "interest in specific courses or programs," 17.2% cited "encouragement by employer," and 11.1% cited "preparation for a career change"; (5) 68% said the course they enrolled in was exactly what they expected; (6) 66% retained the same schedule they registered for; (7) 89% had no interest in carpooling; and (8) 59% paid their fees in person. The study report is composed largely of data tables and includes the questionnaire. (KL)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: William Rainey Harper Coll., Palatine, IL. Office of Planning and Research.