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ERIC Number: ED207266
Record Type: Non-Journal
Publication Date: 1981-Jul
Pages: 248
Abstractor: N/A
Reference Count: N/A
The Human Factor in Dissemination: Field Agent Roles in Their Organizational Context. Linking R&D with Schools.
Louis, Karen Seashore; Kell, Diane
Linking agents, called "field agents," coordinated and provided educational improvement services to schools participating in the National Institute of Education's Research and Development Utilization (RDU) program. To assess the field agents' roles, attitudes, behaviors, and client relations, researchers surveyed and interviewed agents, surveyed 746 client educators, and compiled case studies from individual RDU projects. Variables examined included agents' personal characteristics, role dilemmas, training and support, attitudes toward change, and relationships with clients, as well as the design of the agent's job and agents' and clients' perceptions of project outcomes. Three sections each present, first, the results of agent and client surveys and, second, a case study illuminating the issues explored by the surveys. The three sections discuss organizational influences on the agent role, including job design, training and support, and job attitudes; agent-client relations and agents' attitudes and strategies; and the effects of agent activities in program outcomes. Among the findings are that job design best predicts agents' job stress and that agents' activities are limited by their support systems and client attitudes. Field agent survey questionnaires are appended. (Author/RW)
Publication Type: Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Abt Associates, Inc., Cambridge, MA.