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ERIC Number: ED204671
Record Type: Non-Journal
Publication Date: 1980
Pages: 9
Abstractor: N/A
Reference Count: N/A
The Client Satisfaction Survey: An Exploration in Self-Evaluation.
Dorn, Fred
Although evaluation is a necessary prerequisite to the continued development of university counseling centers, a standardized measure is seldom used as an evaluation tool. The Counseling Services Assessment Blank (CSAB), a questionnaire that solicits a respondent's satisfaction with counseling services received in relationship to the type of problem experienced (personal, vocational, or educational), was used to evaluate the effectiveness of the Personal Counseling Service at Texas A&M University. The CSAB was completed by 104 students who had terminated counseling at the center. A majority of respondents categorized their need for counseling as educational; conflict with self and others were the predominate reasons given for seeking help. Results indicated that students were pleased with the counseling services. Women were more receptive than men toward counseling. A high percentage of seniors and freshmen reflected that these years were stressful times for them. (Although school-specific, this research suggests an evaluation procedure which other researchers might find useful in evaluating counseling programs.) (Author/NRB)
Publication Type: Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A