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ERIC Number: ED204369
Record Type: Non-Journal
Publication Date: 1981
Pages: 24
Abstractor: N/A
Reference Count: N/A
Effective Problem Solving for Evaluation Utilization.
Dickey, Barbara; Hampton, Eber
Two ways of communication in the problem solving process of evaluation are described. In Model I, the theory-in-use is governed by "win, de-emphasize negative feelings, and be rational." This leads to strategies of protect yourself, protect others, and control the situation and the task. These strategies result in mistrust, competitiveness, low risk-taking, and conformity which, in turn, produce ineffective problem-solving and resistance to change. In Model II, the theory-in-use is governed by "valid information, free and informed choice, and internal commitment to the choice." This leads to strategies of advocacy with inquiry, public testing of statements, and sharing power with all relevant actors. These strategies result in decrease in defensiveness, individual influence on decision, and shared control of task which, in turn, produce effective problem-solving and less resistance to change. Advantages of Model I are that the necessary communication skills are already developed and it may be as effective as any other when neither valid information nor non-threatening information are the desired end-products. Model II has the advantages of producing commitment to the evaluation by the decision maker, thus increasing the likelihood of utilization. (RL)
Publication Type: Opinion Papers; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A