ERIC Number: ED203199
Record Type: Non-Journal
Publication Date: 1981-Jul
Reference Count: N/A
Enhancing Productivity Through Feedback and Goal Setting. Final Report.
Pritchard, Robert D.; And Others
A field test was conducted to research the effects of feedback and goal-setting techniques on increasing productivity. Subjects were regular employees of two autonomous clerical-type units in a credit card and payment processing center of a Southwestern oil company. The study desiqn had three phases--baseline period and two experimental conditions in which different combinations of feedback and goal-setting procedures were instituted. Attitude and performance data were collected in each of the three phases. The results indicated that both feedback and goal setting produced meaningful increase in productivity. Other major findings were (1) personal feedback was as effective as impersonal feedback, (2) absolute feedback was as effective as comparative feedback, (3) goal setting with feedback was more effective than feedback alone, (4) poorer performers were positively influenced by the treatments while better performers were largely unaffected, and (5) attitudes under feedback and goal setting were as good or better than before the treatments. (Author/YLB)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: Air Force Human Resources Lab., Brooks AFB, TX. Occupational and Manpower Research Div.
Authoring Institution: Houston Univ., TX. Dept. of Psychology.