ERIC Number: ED202300
Record Type: Non-Journal
Publication Date: 1976
Reference Count: N/A
Communication and the Redress of Grievances.
States were surveyed to determine the state agencies handling grievances regarding postsecondary educational institutions, the nature and resolution of grievances, and how agencies communicate. The analysis was based on usable returns from 53 individuals representing 38 states. The most frequently mentioned agency handling any postsecondary educational grievance was the Veterans Approval Agency, with the Attorney General's Office also frequently mentioned. Several states had agencies that handle grievances that did not seem to fit in any of the given categories and were consequently counted as "other." There was evidence that many agencies handle grievances without having authority for complete followthrough by initiating redress procedures. The majority mentioned. of complaints received by 40 reporting agencies came from students or parents: 27 agencies received complaints from this source regularly or frequently and 14 agencies occasionally or rarely. The majority of complaints had to do with refund policies. Complaints dealing with instructional programs or recruitment and admissions practices were also common. For 1,788 grievances reported by 39 agencies, 68 percent were resolved out of court in favor of the consumer. The problem mentioned most frequently by agencies was inadequate laws, policies, or staff for implementation of the redress process. Forty-four percent of respondents indicated that they had no problems. Perceived needs for information on grievance procedures from other states as well as information that might be shared with other states were also surveyed. A directory of state agencies and contacts and references are appended. (SW)
Publication Type: Speeches/Meeting Papers; Reports - Research
Education Level: N/A
Sponsor: Kellogg Foundation, Battle Creek, MI.
Authoring Institution: State Higher Education Executive Officers Association.; Education Commission of the States, Denver, CO. Inservice Education Program.