ERIC Number: ED201012
Record Type: RIE
Publication Date: 1981-Apr
Mode of Communication in the Encounter Phase of Organizational Socialization.
Putnam, Linda L.; And Others
A study investigated the mode of communication and the type of information that best serves an organization's purposes during the orientation interviews of new employees. Preliminary interviews with ten new employees and ten experienced employees indicated task-related performances for oral or written organizational communications--structured tasks were associated with the written mode, unstructured tasks with the oral mode. Based on these interviews, an experiment was designed in which 120 college students were divided into four groups. Two of the groups received orientation information through oral communication, while the other two groups received the information in a written form. For each mode of communication, one group completed a structured task and the other group completed an unstructured task. Half the subjects in each task condition were given job-specific information orally, while the other half of the subjects in the task condition received only written instructions. The results demonstrated the importance of mode of communication in transmitting information to newcomers. Specifically, the subjects receiving written organizational information received higher accuracy scores on their tasks than did those who were exposed to the oral presentations. These scores did not vary as a result of the type of task (structured or unstructured). (RL)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Central State Speech Association (Chicago, IL, April 9-11, 1981).