ERIC Number: ED199800
Record Type: RIE
Publication Date: 1981-Apr
Organization Problem Identification: A Qualitative Analysis of Senior Executives' Problem Identifying Communication Behaviors.
Martin, Vicky Gordon
A field study was conducted to examine the communication behaviors by which seven bank executives identified problems. Data on the subjects' communication behaviors were obtained through observations, the written documents pertaining to the identification of problems by the subjects, and postobservational surveys and interviews of the subjects. The research findings are as follows: (1) Problems were identified through information scanning and information sharing, based on the executives' mangerial roles. (2) Problems were also identified by subordinates and filtered to senior management for attention and action. (3) The "squeaky wheel disorder" was an inappropriate filtering of problems from subordinates to senior executives. (4) Factors affecting the problem-identifying process were subordinates' apprehension, the need to make individuals accountable for identifying problems, and the credibility of the individual identifying a problem. (5) Six types of problem-identifying messages were used by the executives, including inconsistent information messages, stress messages, anticipation messages, scapegoating messages, threatening messages, and messages with opportunity/risk combinations. (RL)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Central States Speech Association (Chicago, IL, April 9-11, 1981).