ERIC Number: ED199749
Record Type: RIE
Publication Date: 1980-Oct
Reference Count: 0
Written Communication at the Managerial and Technical Levels: A Case Study. Working Paper 413.
Myers, Mildred S.
A study examined the written communication at the technical/professional and managerial levels in a "Fortune 500" corporation to determine whether managers/executives had different communications purposes and, therefore, used different rhetorical strategies and approaches than did professional/technical staff. Rhetorical analysis was conducted of 104 documents from the technical/professional staff and 130 from the managerial/executive ranks. In addition, interviews were conducted with various staff members. The results revealed major differences between the written communications of managers/executives and those of technical/professional employees. The majority (86%) of the managerial/executive communications was descriptive rather than analytic, while over half (54%) of the professional/technical samples was analytic--much of it research reports or problem analyses. Approximately one third of the managerial/executive writing samples involved giving orders or direction, something the professional/technical staff did only 11% of the time. In addition, managers/executives devoted half of their communications to "topical information" or "clarification correspondence," while the professional/technical staff seldom used these types of communications. (FL)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Pittsburgh Univ., PA. Graduate School of Business.
Note: Portions of this paper were presented at the Symposium on Writing and Designing Documents: Research and Practical Solutions (Pittsburgh, PA, October 10, 1980).