ERIC Number: ED198437
Record Type: RIE
Publication Date: 1980-Sep
Reference Count: 0
Evaluating Organizational Consultation in a Changing World.
Barry, John R.
While the evaluation of organizational consultation is becoming a more public activity, there is still much to be learned in this area. The complexity and uniqueness of most organizational consultation have contributed to the paucity of studies to evaluate the processes involved. Organizational consultation is an ongoing process; continual feedback and formative evaluations make consultation difficult to describe and evaluate. Consequently, most evaluations are outcome, rather than process, studies. Outcomes of organizational consultation can be identified, quantified, and compared. The processes of reaching the outcomes, however, will vary with the organization, the consultant, and the problems. Client satisfaction will probably continue as an important and widely used indicator of consultation effectiveness. Program evaluation standards being developed by the Evaluation Research Society may one day be converted to a checklist to be used in rating the degree to which a standard has been met. A major strength of good organizational consultation is the flexibility of all parties involved. Organizational consultation should continue as a skill which practitioners from many disciplines utilize while remaining specialists in their own disciplines. (Author/NRB)
Publication Type: Information Analyses; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Convention of the American Psychological Association (88th, Montreal, Quebec, Canada, September 1-5, 1980).