ERIC Number: ED198319
Record Type: Non-Journal
Publication Date: 1980
Reference Count: N/A
Synthesis of Word Origination Research and Application for Business Communication Curricula.
Mayer, Kenneth R.; Clinkscale, Bella G.
This paper addresses the question of how dictators interface with word processing personnel and what procedures to use to create the input that is transcribed into the finished business document. The first of three major sections in the review reports the status of word processing technology. It is noted that the 1978 word processing market level was $1.5 billion and 120,000 units, a 33 percent increase over 1977. Section 2 is a review of word origination research and it reports that few word origination studies have addressed the importance of dictation skills and the formal training related to these skills. The studies reviewed are divided into four categories: word origination usage patterns, correspondence costs, dictation training, and dictation competencies. The final section of the paper contains suggested techniques for implementing dictation training in business communication curricula. Included are (1) create a favorable attitude toward dictation and word processing, (2) develop the thought process for dictation, (3) teach specific rules for the actual dictation, (4) develop skill in use of equipment, (5) teach how to evaluate the end product, (6) be as intensive as possible in consideration of time and equipment available, and (7) integrate dictation training into business communication curricula consistent with course objectives. A list of dictation competencies is appended. (LRA)
Descriptors: Business Communication, Business Correspondence, Business Education, Business Skills, Communication Research, Communication Skills, Competency Based Education, Educational Objectives, Educational Research, Higher Education, Minimum Competencies, Research Needs, Verbal Communication, Vocabulary
Publication Type: Information Analyses; Opinion Papers; Guides - Non-Classroom
Education Level: N/A
Authoring Institution: Cleveland State Univ., OH. James J. Nance Coll. of Business Administration.