ERIC Number: ED197164
Record Type: Non-Journal
Publication Date: 1976-Jan
Reference Count: N/A
Mountain Plains Learning Experience Guide: Lodging. Course: Front Desk Procedures.
One of three individualized courses included in a lodging curriculum, this course covers the basic policies and procedures which are part of the duties of the hotel/motel front desk worker. The course is comprised of four units: (1) Introduction to the Front Office , (2) Front Desk Responsibilities, (3) Handling of Guest Charges and Credits, and (4) Equipment Used by the Desk Clerk. Each unit begins with a Unit Learning Experience Guide that gives directions for unit completion. The remainder of each unit consists of Learning Activity Packages (LAP) that provide specific information for completion of a learning activity. Each LAP is comprised of the following parts: objective, evaluation procedure, resources, procedure, supplemental sheets, study guide, and a LAP test with answers. The course is preceded by a pretest which is designed to direct the student to units and performance activities. (LRA)
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC.
Authoring Institution: Mountain-Plains Education and Economic Development Program, Inc., Glasgow AFB, MT.