ERIC Number: ED194945
Record Type: RIE
Publication Date: 1980-May
Reference Count: 0
A Comparative Analysis of Trained and Untrained Helpers' Communication Behaviors in Response to Crisis.
DeWine, Sue; Miller, Larry D.
A study was designed to compare the verbal responses of trained and untrained helpers confronted with the same crisis situation. The subjects were 24 trained graduate helpers, 24 untrained graduate helpers, and 24 untrained undergraduate helpers. Each subject was paired with an actor in one of the following conditions: male actor with male subject, male actor with female subject, female actor with female subject, and female actor with male subject. The actors simulated a crisis during an interview to elicit subject responses. Four raters viewed the 72 videotaped interactions and coded the verbal responses as understanding, evaluative, interpretive, self-disclosure, advising, diverting, reinforcing, or probing. Analysis indicated that trained helpers used probing and understanding responses most frequently while untrained helpers used probing, self-disclosing, and advising responses most frequently. Overall, the trained helpers responded less frequently than the untrained helpers, but female helpers responded more frequently than males regardless of training. Scores for the two untrained groups clustered together and tended to suggest that training, not age or maturity, accounts for the largest proportion of difference in communication behaviors. (Author/RL)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the International Communication Association (30th, Acapulco, Mexico, May 18-23, 1980).