ERIC Number: ED190164
Record Type: RIE
Publication Date: 1979-Sep-28
Reference Count: 0
User Satisfaction in the Hugh Stephens College Library.
Kochtanek, Thomas R.
A user survey was conducted at the Hugh Stephens College Library to determine the degree of user satisfaction and identify limiting factors. Analysis of data from 203 data sheets completed by patrons requesting specific titles reveals that acquisitions by the library and user error are more significant limiting factors in this library than either circulation or library error. It is recommended that further study be made of the extent of use of the holdings of other libraries, and of the proportion of users who come to browse or search by subject rather than specific title, before changing acquisitions policy. A significant proportion of user error indicates a lack of adequate library searching techniques, and it is suggested that assistance be provided for potential users through such means as library orientation programs and signs alerting them to commonly committed errors or the location of special collections. The survey questionnaire, methodology, and data analysis are included. (RAA)
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Missouri Library Association Annual Conference (September 28, 1979). For related documents, see IR 008 715-720.