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ERIC Number: ED184603
Record Type: RIE
Publication Date: 1980
Pages: 72
Abstractor: N/A
Reference Count: 0
"What Teachers Can Do When Students Have Problems": A Self-Instructional Unit on Interpersonal Communication--Helpful Styles of Listening and Responding.
Grastie, Kay
This two-part learning module provides text and accompanying exercises to assist instructors in employing effective listening and communication techniques in response to students' programs and concerns. Part I describes the communication process between sender and receiver and discusses the process of active listening by which the instructor provides a feedback mechanism to assure a better understanding of what the student wishes to communicate. This section includes: (1) a discussion of the attitudes needed by the instructor to effectively use active communication, (2) a description of the various categories of responses used by individuals in face-to-face situations, (3) an examination of the frequency with which these responses are used, and (4) an outline of negative responses and other barriers to communication. Part II provides a group exercise for practicing one-way and two-way communication, an exercise on listening and response styles, a questionnaire providing a series of hypothetical student statements for which instructors choose an appropriate response, a role-playing exercise, a module evaluation form, and a bibliography. The learning module also provides pre- and post-tests. (JP)
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Note: Prepared for the Media Systems Series in Creative Teaching.