This two-part learning module provides text and accompanying exercises to assist instructors in employing effective listening and communication techniques in response to students' programs and concerns. Part I describes the communication process between sender and receiver and discusses the process of active listening by which the instructor provides a feedback mechanism to assure a better understanding of what the student wishes to communicate. This section includes: (1) a discussion of the attitudes needed by the instructor to effectively use active communication, (2) a description of the various categories of responses used by individuals in face-to-face situations, (3) an examination of the frequency with which these responses are used, and (4) an outline of negative responses and other barriers to communication. Part II provides a group exercise for practicing one-way and two-way communication, an exercise on listening and response styles, a questionnaire providing a series of hypothetical student statements for which instructors choose an appropriate response, a role-playing exercise, a module evaluation form, and a bibliography. The learning module also provides pre- and post-tests. (JP)