ERIC Number: ED171994
Record Type: Non-Journal
Publication Date: 1978-May
Reference Count: N/A
A Client Reaction Analysis: Final Report for the Lifelong Learning Center, Reading, Pa.
Toombs, William; Croyle, Guy E., Jr.
The Lifelong Learning Center at the Reading Public Library conducted a study to determine how the clients perceived various aspects of the center's activities in terms of their needs and expectations. A survey was mailed to 329 clients; the response rate was 51%. Survey questions asked about (1) clients' satisfaction with access conditions, staff interaction, and information exchange; (2) clients' recollection of importance of needs and information at the time of contact; and (3) clients' perception of the outcomes and importance of the outcomes. Other questions concerned the clients' view of "how it all turned out," feelings about life generally, reactions to antonyms, and readiness to recommend to others. Interviews were conducted to determine how the experience fitted into the person's life. Analysis of responses revealed that persons who received either counseling or information reported high satisfaction levels with services accessibility, information quality, and staff relationships. The most valuable center asset was perceived as the interpersonal staff exchange. Outcomes included 69 enrollments in colleges, schools and courses and 32 reportedly favorable job adjustments. No serious program omissions were uncovered. There was a high level of satisfaction with the program's development and readiness to recommend it to others. (The survey instruments are included.) (CSS)
Descriptors: Access to Education, Adult Counseling, Adult Education, Career Change, Career Planning, Educational Needs, Employment, Information Needs, Interpersonal Relationship, Interviews, Job Search Methods, Library Services, Lifelong Learning, Participant Characteristics, Resource Staff, Surveys, Use Studies, User Satisfaction (Information)
Publication Type: Tests/Questionnaires; Opinion Papers
Education Level: N/A
Authoring Institution: Pennsylvania State Univ., University Park. Center for the Study of Higher Education.