ERIC Number: ED171827
Record Type: RIE
Publication Date: 1978-Mar
Reference Count: 0
Changing Urban Bureaucracies: How New Practices Become Routinized.
Yin, Robert K.; And Others
The goal of this report is to describe the process by which new service practices in urban bureaucracies become routinized. The routinization process is studied by examining the life histories of six types of innovations: computer-assisted instruction; police computer systems; mobile intensive care units; closed circuit television systems; breath tests for driver safety; and jet-axes (explosive devices used by fire departments). From this study, it is concluded that routinization of innovations occurs in a series of stages: the improvisation stage; the expansion stage; and the disappearance stage. Effective strategies for promoting routinization are outlined. Findings are also analyzed in relation to specific factors which may facilitate routinization. Implications of the study for further public policy research are discussed. (Author/MC)
Descriptors: Bureaucracy, Case Studies, Change Strategies, Community Services, Educational Innovation, Fire Protection, Innovation, Organizational Change, Police, Research Reports
Rand Corporation, 1700 Main Street, Santa Monica, California 90406 ($7.00)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: National Science Foundation, Washington, DC. Div. of Policy Research and Analysis.
Authoring Institution: Rand Corp., Santa Monica, CA.
Note: Not available in hard copy due to institution's restriction; For a related document, see UD 019 588