This report intended for officials responsible for solving metropolitan problems identifies ways that telecommunications could improve the delivery of public services to metropolitan communities during the 1980's. Areas included in this study are delivery of public services to the home, operation of mobile public services, personal security networks, and energy conservation and management. Major recommendations include the establishment of a pilot program to demonstrate the ways in which telecommunications can help deliver public services to the home and the nationwide implementation of 911 service, by legislation if necessary. Because the uses of mobile radio for delivering public services are many and varied, it is deemed unlikely that any single mobile system approach will provide a universally appropriate solution; however, it is recommended that some preliminary experiments with community security telecommunications networks be carried out. Several peripheral but potentially significant applications of telecommunications in energy conservation and management are indicated: substitution for travel, transmitting demand and providing information between consumers and utilities, and facilitating the marketing and transfer of bulk power. A list of references is included. (Author/RAO)