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ERIC Number: ED168585
Record Type: RIE
Publication Date: 1978
Pages: 32
Abstractor: N/A
Reference Count: 0
Information Desk: Testing a Prescribed Model in the Local Environment.
Dickinson, Dennis W.; Pempe, Ruta
This study was conducted in order to ascertain the need for an information desk in a large research library with decentralized reference service where, on the basis of a preponderance of evidence in the available literature, a considerable demand for such a service would be expected. The desk was located in the center of the library's entrance lobby, with the intent of answering directly any questions which did not require the staff to leave the desk, and referring patrons to appropriate resources or departments. Staff recorded patron inquiries on a questionnaire which provided a list of anticipated questions and space to record any that were unspecified. Classification of questions by type was determined inductively after data had been collected, and questions about the library were coded on the basis of the usual distinctions of relative complexity and need for specialized knowledge. Analysis of the data reveals that, contrary to expectations, significant demand for services usually provided by an information desk is limited to only a few weeks per year. (Author/CWM)
Publication Type: Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Note: Best copy available