ERIC Number: ED158040
Record Type: Non-Journal
Publication Date: 1978-Jul
Reference Count: N/A
Analysis of Human Relations Problem Situations: The Group Process Approach.
Whitmore, Paul G.
Human relations problem situations for Army senior non-commissioned officers (NCOs) were identified and analyzed using group problem solving methods. Then, using an analysis summary prepared for each case study problem situation as the basis, candidate performance exercises were developed. (These exercises specify terminal performance objectives for human relations job situations which can be used in developing NCO performance-oriented instructional programs.) The analysis summaries and performance exercises were arranged in a resource catalog intended for training specialists responsible for developing NCO training materials. It was concluded that the group process approach, as a means of analyzing human relations job functions, leads to the identification of performance exercises that (1) often require the integration of several skills for effective performance, (2) often identify very different job contexts than those identified by conventional job/task analysis methods, and (3) establish job contexts that reflect both the complexities and subtleties found in real situations. The appendix includes synopses of information on broad senior NCO job functions, human relations tasks from the Sergeants Major Academy's task survey, and broad human relations problem areas; and samples of problem situation analysis, candidate performance exercises, and skill definitions. (EM)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: Army Research Inst. for the Behavioral and Social Sciences, Arlington, VA.
Authoring Institution: Human Resources Research Organization, Alexandria, VA.
Identifiers - Location: United States