ERIC Number: ED151550
Record Type: RIE
Publication Date: 1978-Jan
Reference Count: 0
The Assertive Consumer: Credit and Warranties. Administrative Model.
Clark, Barbara; Veraska, Wanda
This administrative model contains materials to be used in setting up a workshop designed to train members of action organizations (consumer, community, educational) in techniques such as role playing, modeling, and developing strong communications skills for assertively securing legal consumer rights in the areas of credits and warranties, and to prepare the participants to teach these skills to groups in their own organizations. The following topics are discussed: (1) the business system (includes discussion of office locations, supplies and equipment, fiscal management, and work schedule) and (2) running the program (includes discussion of becoming familiar with credit and warranties; exploring area credit reporting services, bank loans, and credit card companies; setting the curriculum and the target population; locating facilities; making contact with organizations which will provide participants; selecting participants; gathering materials; publicizing the program; running the classes; and evaluating the program). Approximately one-half of the guide consists of exhibits such as letters of invitation, course announcement, acceptance and rejection letters to organizations, press releases, report forms, checklists, and questionnaires for instructors. (TA)
Descriptors: Administrator Guides, Adult Education, Assertiveness, Banking, Consumer Education, Consumer Protection, Course Content, Course Descriptions, Credit (Finance), Federal Legislation, Financial Policy, Financial Services, Instructional Materials, Money Management, Program Development, Resource Materials, Seminars, Teacher Workshops
National Consumers League, 1028 Connecticut Avenue, Suite 616, Washington, D.C. 20036 ($3.75; set of three, $10.00)
Publication Type: Guides - General
Education Level: N/A
Sponsor: Office of Education (DHEW), Washington, DC.
Authoring Institution: National Consumers League, Washington, DC.
Note: For related documents see CE 015 093-095