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ERIC Number: ED150979
Record Type: Non-Journal
Publication Date: 1978
Pages: 22
Abstractor: N/A
Reference Count: N/A
Analyzing Reference Desk Statistics: A Case Study.
Glogoff, Stuart J.
Reference statistics were collected and analyzed for a three-year period from Fall 1975 to Summer 1976 at the Pennsylvania State University Main Undergraduate Library. Reference questions were classified and recorded in three categories: (1) search, (2) ready reference, and (3) directional. Hour of question, interlibrary loan, book, and telephone requests were also recorded. During the three-year period an instructional program for students was conducted consisting of a workbook, self-instructional units, and class instruction. There was an increase in the total number of questions asked from Fall 1976 to Spring 1977. Following introduction of the workbook, the number of directional and search questions increased, while ready reference questions decreased. Peak reference desk use periods were between 10 a.m. and 3 p.m. The statistics sheet, frequency polygons depicting type and number of questions asked, and distribution of questions asked by category and semester, a histogram showing the number of questions asked per semester, and charts listing percentages of questions are appended. (KP)
Publication Type: Reports - Research
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: N/A