ERIC Number: ED150645
Record Type: RIE
Publication Date: 1977-Dec
Reference Count: 0
A Case Study in Conflict Management.
Chase, Lawrence J.; Smith, Val R.
This paper presents a model for a message-centered theory of human conflict based on the assumption that conflict will result from the pairing of any two functional messages that share a common antecedent but contain different consequences with oppositely signed affect. The paper first shows how to represent conflict situations diagrammatically according to the model. It then explains how conflict may be defused by the construction of a third message that effects a change in the original pair, and it describes an eight-step process through which solutions to conflicts may be achieved. A flowchart of the conflict resolution process is included. The final section of the paper shows how the conflict model was applied to a dispute between airmen and senior officers at an Air Force base, and tells how the eight-step process was applied to arrive at an acceptable resolution to the dispute. (GW)
Publication Type: Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Speech Communication Association (63rd, Washington, D.C., December 1-4, 1977)