ERIC Number: ED148389
Record Type: RIE
Publication Date: 1977-Nov
Reference Count: 0
The Development of Strategies for Dealing with the Information Needs of Urban Residents: Phase III - Applications. Final Report.
Dervin, Brenda; And Others
This report culminates the final phase of a three phase project the purpose of which was to develop strategies for dealing with the information needs of urban residents. The focus has been on the information practitioner-client interaction, and how practitioners can effectively deal with individual citizens when these citizens and their needs take on myriad forms at myriad times. The first two phases of the project involved research studies. Phase I studied citizens and how they use information. On the basis of the Phase I results, an approach to providing information services called the client-in-situation approach, was developed. The Phase II project studied information practitioners to determine their readiness to use this approach. The purpose of the third phase was to develop training modules encapsulating the major conceptual developments and empirical findings from the prior two phases. Twenty training modules, encompassing 30-plus hours of training, were developed in such a way that any practitioner can, with sufficient preparation time, conduct training. The modules were then evaluated under two training conditions, with library and information agency practitioners and with library school students. Detailed results from these evaluations are presented in the report as an aid for prospective trainers. (Author)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: Bureau of School Systems (DHEW/OE), Washington, DC. Office of Libraries and Learning Resources.
Authoring Institution: Washington Univ., Seattle. School of Communications.
Note: For related documents, see ED 125 640, ED 136 791 ; Not available in hard copy, some parts marginally legible due to small type