ERIC Number: ED148295
Record Type: RIE
Publication Date: 1977-Feb-15
Reference Count: 0
User Values in the Selection of Information Services. Final Report.
Hall, Homer J.
The value systems by which the users of purchased information services select which one to use or buy are found to differ sharply among different user populations, but the variable found to control them is a function of use, not of the user as an individual. Selection variables are summarized in a matrix of user values and interaction effects. The researcher prefers original documents, and tends to choose subjectively. The operating manager more often stops with abstracts and emphasizes quantifiable factors. The planning manager wants a digest of ideas, not references, and tends to judge a service first as to its reliability. These three functions attach entirely different connotations to the same words for key parameters. They can be linked to the structure of language: operations is the present participle (doing), research concerns the verbal adjective (state of the art), and planning is in the subjunctive mode (could or should). Apparent conflicts, which may be resolved by dimensional analysis of difference in values perceived, are illustrated by case histories, interviews, and questionnaire results. (Author)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: National Science Foundation, Washington, DC. Div. of Science Information.
Authoring Institution: Exxon Research and Engineering Co., Linden, NJ.