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ERIC Number: ED146405
Record Type: RIE
Publication Date: 1976-Nov-10
Pages: 14
Abstractor: N/A
Reference Count: 0
Consumer Education and the Human Services.
Gartner, Alan
Consumer education has traditionally addressed activities related to the purchase of goods while the human services (e.g., health, education, and social welfare) have received far less attention. This condition stems from several factors, including the "doing good" attitude of human service providers and the role of government as the provider of most human services. One way to see the nature of the issues is to compare the following consumer education activities in the human services with consumer education in the goods sector: values and decision making; price information; performance information; brand or provider comparisons; payment procedure; rights, responsibilites, and redress procedures; and consumer education and the economy. Consumer education and human services can each benefit from closer interaction. Human service work is consumer-intensive and the key to increasing productivity and consumer satisfaction lies in effectively engaging the consumer in the service. With the growing recognition of human services as an area of concern for consumer education, there are two areas of priority for the coming period. First, we must examine the traditional operating assumptions of consumer education as to their appropriateness for the human services. Secondly, we must identify priority areas within the human services, including learning what kinds of information are important and how they can be obtained and disseminated and the measures of price and quality. (EM)
Office of Consumers' Education, U.S. Office of Education, Room 5624, ROB-3, Washington, D.C. 20202.
Publication Type: Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: Bureau of Occupational and Adult Education (DHEW/OE), Washington, DC. Office of Consumers' Education.
Authoring Institution: City Univ. of New York, NY. Center for Advanced Study in Education.