ERIC Number: ED145526
Record Type: RIE
Publication Date: 1977-Aug
Reference Count: 0
Conflicting Demands in Management.
Coleman, Donald G.; Heun, Richard E.
Evidence gathered in a study of 72 engineering managers in a large midwestern industrial firm indicates that there is no consensus among subordinates and superordinates on what good management is. The 72 managers were scored by a panel of top management personnel, by immediate supervisors (using the firm's management-by-objectives rating system), and by subordinates (using the revised Leader Behavior Description Questionnaire). Non-significant correlations existed between the three measures of managerial ability. Training and development persons can help reduce conflict by working with managers, supervisors, and subordinates to widen the experience of the personnel, to assist with perceptions, and to improve working relationships between the groups. Top management needs assistance in determining what quality management is and in recognizing it in others. (Author/IRT)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: N/A