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ERIC Number: ED141319
Record Type: Non-Journal
Publication Date: 1977
Pages: 9
Abstractor: N/A
Reference Count: N/A
Improving Supervisors' Interpersonal Communication.
Miltz, Robert J.; Kanus, Louis
This document describes a program to improve the leadership skills of school supervisors. The emphasis is upon effective communication. Training sessions involve small groups. Each participant has the opportunity to play the role of teacher and supervisor in a short teaching session which is videotaped. Immediately following the session, feedback in the form of discussion, consultation, and viewing of the tape helps the participant to single out basic skills in communicating that are in need of improvement. Eight particular skills are identified as being of prime importance for a supervisor to possess in dealing with teachers. (1) attending behavior -- demonstrating interest and listening attentatively; (2) leading -- inviting verbal expression and opening lines of communication; (3) focussing -- isolating the important points under discussion and keeping them upper-most in the conversation; (4) questioning -- asking questions that will elicit the most response and encourage further understanding; (5) clarifying -- understanding the perceptions of a situation and another's point of view; (6) reflecting feeling -- sympathetic understanding of problems; (7) respecting -- displaying a positive regard for the other person; and (8) summarizing -- clearly reviewing the conversation illustrating a complete understanding of the situation under discussion. (JD)
Publication Type: Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: N/A