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ERIC Number: ED139408
Record Type: Non-Journal
Publication Date: 1977-Apr-28
Pages: 21
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Reference Statistics. 1975-1976. An Analysis and Recommendations.
Lubans, John
This study analyzes statistics of 17 public services units of the University of Colorado at Boulder libraries, measuring frequency of question-asking, types of questions and staff responsibility. The study seeks to determine fluctuations of reference service workloads over time, department staffing and training needs, and to provide supervisors with a quantifiable understanding of reference activities. Over 500,000 transactions occurred in 1975-1976, suggesting successful marketing of services. Volumes of directional and circulation questions indicate a need for directional signs and for examination of circulation procedures in some departments. The success of user education programs is reflected in a high volume of instructional and research questions. Students and support staff handle large numbers of questions with students answering all types, indicating a need to examine staffing patterns. Public service librarians recommend: (l) establishing a training program for students and a higher job level for students working weekends and evenings; (2) creating half time graduate assistantships with subject expertise for reference services on weekends and evenings; and (3) converting several student positions to a full-time staff position. Question recording forms and question type definitions are appended. (KP)
Publication Type: N/A
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: N/A