ERIC Number: ED137602
Record Type: RIE
Publication Date: 1976-Oct
Reference Count: 0
Effects of Feedback on Job Attitudes and Work Behavior: A Field Experiment. Technical Report No. 6.
Koch, James L.
A study examined the effects of feedback on the job attitudes and behavior of female sewing machine operators. The control group design involved all 165 piecework operators at the experimental site (a garment factory in a large southwestern city) and a random sample of 54 operators selected from a sister plant of the same manufacturer 10 miles away. Pre- and posttests were administered one year apart. Treatment involved implementing several program elements: Variety in job assignments, task identity (grouping into subassembly teams), task significance (repairs became responsibility of team members), autonomy (supervisors would monitor work only between teams), and feedback (daily to each team on its quality levels as a group and by operation). While significant improvements occurred in the cohesion and goal commitment of operators in subassembly work teams, these improvements were especially likely to occur among long-term operators. Marked improvements in product quality were associated with feedback from management. Turnover and absenteeism also decreased, but overall satisfaction did not increase and intrinsic job satisfaction actually decreased. Operator work expectations increased as a result of their involvement in this field experiment. (Findings are discussed with reference to theoretical and practical issues in work systems redesign.) (Author/TA)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: Office of Naval Research, Washington, DC. Organizational Effectiveness Research Program.
Authoring Institution: Oregon Univ., Eugene. Coll. of Business Administration.