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ERIC Number: ED134897
Record Type: RIE
Publication Date: 1976
Refinement of a Follow-Up Questionnaire Designed to Measure Counseling Process and Outcome.
Thompson, Anthony P.; Hutchinson, Gail E.
A counseling service follow-up questionnaire was constructed to include both process and outcome measures. The questionnaire was mailed to students who had been counseled at a university counseling centre. The follow-up results from 207 students provided global evidence of students' satisfaction with treatment. In order to refine and shorten this initial questionnaire and to provide more than simply a global measure of client reaction, the original items were evaluted on the basis of three criteria. In the first place, items were chosen if they were answered at least 90% of the time in the appropriate response format. Secondly, the items were required to show concurrent validity in that they permitted meaningful discriminations to be made between practicum and experienced counselors. Thirdly, the items chosen permitted an understanding of the relationship between counseling process and outcome. This refinement process led to the identification of a core set of 31 questions and related measures which provided a valid data base for service accountability. The items also provided information concerning process and outcome variables having potential implications for effective counseling. (Author)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Ontario Psychological Association (London, Ontario, 1976) and the Annual Meeting of the Canadian University and College Counselling Association (St. Catherines, Ontario, 1976)