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ERIC Number: ED134823
Record Type: RIE
Publication Date: 1976-May
Pages: 314
Abstractor: N/A
Reference Count: 0
Occupational Communications Skills Analysis. Final Report.
Blue, James L.; And Others
Since speaking, writing, listening and reading are used daily in the performance of virtually all jobs for which vocational training is available, a project was conducted with the following objectives: (1) To determine basic communication skills that are common to jobs in seven occupational fields, (2) to identify the basic communications skills needed for employee entry level competency, and supervisor level competency, and (3) to disseminate the project results. Employees and supervisors from 30 occupational clusters answered written questionnaires about the communications skills involved in sending communications and receiving communications. Skills were divided into ways of communicating, kinds of information, and effectiveness of communications. Job categories were selected on the basis of existing programs, projected programs, and an Employment Security list of projected needs. In general, it was found that questionnaire respondents relied heavily on oral communications for both sending and receiving communications on a job. Talking and listening to one person face-to-face was reported as the most frequent way of communicating. Communication curricula, based on a task analysis of the job, should be developed in all vocational fields and should emphasize the development of one-to-one, face-to-face talking and listening skills and informal writing skills. The bulk of this report consists of tables and graphs depicting results for the seven occupational groups as well as for individual occupations within those groups. Major occupational categories are agricultural, business and office, distributive and marketing, health, home and family life, technical, and trade and industrial. Appendixes contain the questionnaires used with employees, supervisors, employee advisory groups, and supervisor advisory groups. (Author/HD)
Publication Type: Reports - Research
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: Center for Adult, Vocational, Technical, and Manpower Education (DHEW/OE), Washington, DC.
Authoring Institution: Washington State Commission for Vocational Education, Olympia.