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ERIC Number: ED133294
Record Type: RIE
Publication Date: 1976-Jan
Reference Count: 0
A Report of Harrisburg Residents' Evaluations and Preferences for Local Governmental Programs and Services.
Poister, Theodore H.; And Others
This report presents the findings of a community survey conducted in Harrisburg, Pennsylvania, in April and May 1975. The purpose of the project was to develop and apply management technology to improve decision making and program effectiveness in the local community. The survey sought citizens' perceptions and attitudes about governmental services and priorities. The survey investigated general neighborhood conditions and citizen satisfaction level with neighborhood public services, citizens' views about performance of city functions, and citizen preferences for services and programs. The survey sample was composed of 423 households. The city was divided into seven neighborhood districts for comparison of socioeconomic variables in relation to satisfaction level. Two of the major findings showed that a high proportion of residents are relatively dissatisfied with conditions in their neighborhoods and with the adequacy of police services and public safety. The report is arranged into seven sections. Section I describes several areas of citizen concerns, such as deteriorating neighborhood conditions, police protection, quality and maintenance of housing and streets, and recreational facilities. Section II examines respondents' perceptions of conditions and looks at delivery of public services in their neighborhood. Section III looks at frequency and nature of complaints to city officials and citizens' attitudes about city's response to complaints. Section IV discusses some general attitudes relevant to city decision making. Section V provides an in-depth analysis of citizens' ratings of police services. Section VI examines respondents' attitudes toward city's program objectives. Section VII provides interpretations of key findings. (ND)
Descriptors: City Government, Community Attitudes, Community Problems, Community Programs, Community Services, Community Study, Decision Making, Government (Administrative Body), Housing Deficiencies, Maintenance, Neighborhood Improvement, Neighborhoods, Police Action, Program Effectiveness, Program Evaluation, Recreational Facilities, Social Science Research, Surveys, Urban Problems
Publication Type: Reports - Research
Education Level: N/A
Sponsor: Office of Education (DHEW), Washington, DC.
Authoring Institution: Pennsylvania State Univ., University Park. Inst. of Public Administration.
Note: For a related document, see SO 009 757 ; Map may reproduce poorly due to marginal quality of original