ERIC Number: ED130356
Record Type: RIE
Publication Date: 1976
Reference Count: 0
Communication Channels, Anonymity and the Reduction of Upward Communication Distortion: A Controlled Field Study.
Housel, Thomas J.
A sample of 54 subjects, representing four levels of management in a chain of retail stores, participated in an experimental study of the effects of channel of communication (face-to-face, telephone, and written) and anonymity on satisfaction with, and distortion of, upward communication. Results indicated that the channel used led to significant differences in subjects' satisfaction with the channel, their satisfaction with the upward communication, and their perceptions of how openly they communicated. There were no significant differences in these measures due to anonymity. Limitations of results and their applicability to the organization and to future research are discussed. (AA)
Publication Type: Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Western Speech Communication Association (San Francisco, November 1976) ; Best copy available