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ERIC Number: ED125103
Record Type: RIE
Publication Date: 1976
Reference Count: 0
Quality Control: The Missing Link in Educational Management. Occasional Paper No. 3.
Conner, James E.; Lessinger, Leon M.
There are four major functions involved in the management of any human enterprise: planning, organizing, executing, and controlling. Educators would add an additional function--evaluation--although it is generally subsumed under control. The control function has been neglected in education. Control means formative (inprocess) evaluation plus timely remediation. Quality control is concerned with remediation and correction. It includes a monitoring function designed to determine if necessary corrective actions have been taken. Planning should anticipate control; that is to say, planning should provide sufficient guidelines to permit effective monitoring of the enterprise as it progresses. This implies that planning must include establishment of clearly articulated standards of performance and that the objectives for any program must be based on clearly articulated discrepancies between what is and what ought to be. This shift in outlook to output standards allows a redefinition of quality (fitness for use as judged by the user) and a refocussing on the efficiency and effectiveness of education. An emphasis on control in education should allow educators to solve the chronic problems of redundancy in instruction, the academic/vocational dichotomy, and the failure to use a total management approach consistently. (Author/IRT)
Publication Type: N/A
Education Level: N/A
Authoring Institution: Council of Chief State School Officers, Washington, DC.