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ERIC Number: ED122313
Record Type: Non-Journal
Publication Date: 1976
Pages: 81
Abstractor: N/A
Reference Count: N/A
Communication and Interorganizational Relationships Among Complex Organizations in Social Service Settings.
Wigand, Rolf T.
This study explored the implications of communication and information flow in relation to various organizational concepts (particularly social service referral and delivery) of 91 social service agencies. Representatives at each hierarchical level within all of the agencies were interviewed and completed a questionnaire. In addition, the perceived similarity with regard to the agency's services as compared to all other agencies was ascertained. Four communication networks were generated from the questionnaire responses of members of 65 social service agencies that allowed for the construction of communication maps with regard to topic areas such as client referrals, direct treatment/service delivery, planning/innovation and interpersonal relations. These four networks then allowed for the reconstruction of the actual communication patterns among 65 social service agencies. From the findings, the consolidation and application of current technology is recommended as well as consistent checks on communication flow by network-analytic techniques for badly needed coordination, client referral, and other interorganizational efforts. (Author/TS)
Publication Type: Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: N/A