ERIC Number: ED120400
Record Type: Non-Journal
Publication Date: 1976
Reference Count: N/A
Central Police Dispatch: An Exemplary Project.
McDonnell, John J.
The document presents a description of the Central Police Dispatch (PCD) system of Muskegon County, Michigan. The CPD, a civilian-staffed organization, is concerned with the regionalization of police services and improved police communications. The development of the CPD is traced from the Muskegon Interlocal Public Agency (1969-72) to the present Central Operations for Police Services. Several features of the CPD organizational structure are described: local autonomy, financing, organizational structure and policies, and staffing and training. Its four major services include: (1)receiving and routing calls, (2) maintaining location status information on all units, (3) contacting/dispatching service providers, and (4) submitting queries to the computerized criminal information data bank and relaying requested information to field units. CPD performance conforms closely to national standards and has shown an increase in its service levels. An analysis of the key cost elements of a centralized dispatching system is presented. Data needed to monitor and evaluate the CPD (the same data needed for operation) are based on telephone calls, services provided, who receives the services, and accounting records. Major steps for establishing a centralized police dispatching system are presented. One-third of the document contains appended materials related to the CPD program and training. (Author/EC)
Descriptors: Administrative Organization, Agency Cooperation, Costs, Demonstration Programs, Job Training, Law Enforcement, Police, Police Community Relationship, Program Descriptions, Regional Cooperation, Telecommunications
SUperintendent of Documents, U.S. Government Printing Office, Washington, D.C. 20402 (Stock No. 027-000-00364-8; $2.60)
Publication Type: Reports - Descriptive
Education Level: N/A
Sponsor: National Inst. of Law Enforcement and Criminal Justice (Dept. of Justice/LEAA), Washington, DC.
Authoring Institution: Abt Associates, Inc., Cambridge, MA.
Identifiers - Location: Michigan