ERIC Number: ED112442
Record Type: RIE
Publication Date: 1975-Apr
Reference Count: 0
The Multinational Business Organization: A Schema for the Training of Overseas Personnel in Communication.
Yousef, Fathi S.; Briggs, Nancy E.
American businesses, government agencies, and cultural organizations are engaging increasingly in multinational activities. Such activities place Americans and the constituents they represent in different cultural contexts that involve and require adjustment and adaptation to situations and people with different value systems and behavior patterns. This paper focuses on the primary cross-cultural verbal and nonverbal communication elements entailed in the behaviors of personnel in multinational organizations. A schema for the training of overseas personnel is proposed, and examples of different problems arising in cross-cultural contacts are given. The schema represents a continuum for observing and classifying a wide range of culturally determined behaviors. The areas covered in this schema deal with the most recurrent behavioral variables involved in cross-cultural communication breakdowns. Even though the categories in the schema may interrelate or occasionally overlap, the intent is to arrange them in an order of a likelihood of priorities of occurrence in interactional contexts. (RB)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: N/A
Note: Not available in hard copy due to marginal legibility of original document