ERIC Number: ED110038
Record Type: Non-Journal
Publication Date: 1975
Reference Count: N/A
Evaluation of Service at the General Reference Desk, University of Oregon Library.
Hood, Wyma Jane; Gittings, Monte James
A descriptive study was conducted employing questionnaires distributed to users and staff members. The adequacy of informational and instructional staff performances, their attitude toward patrons, and the relative proportions of reference and nonreference questions were explored. It was recommended to the staff that methods of performance evaluation should be instituted and periodic self-evaluations should be undertaken, according to reference service standards set by the American Library Association. Questionnaires, an observation check list, the interview schedule, data summaries, and a policy statement are appended. (Author/DS)
Publication Type: Tests/Questionnaires
Education Level: N/A
Authoring Institution: Oregon Univ., Eugene. School of Librarianship.
Identifiers - Location: Oregon