ERIC Number: ED107952
Record Type: RIE
Publication Date: 1975
Reference Count: 0
An Analysis of the Automotive Service Occupation.
Winfrey, Prince J.; Morse, David L.
The general purpose of the occupational analysis is to provide workable, basic information dealing with the many and varied duties performed in the automotive service advisor occupation. The automotive service advisor is responsible primarily for sales and services and at the same time may be called upon to supervise other service center activities such as auto maintenance, auto body repair, and painting. The document opens with a brief introduction followed by a job description. The bulk of the document is presented in table form. Seven duties are broken down into a number of tasks and for each task a two-page table is presented, showing on the first page: tools, equipment, materials, objects acted upon; performance knowledge (related also to decisions, cues and errors); safety--Hazard; and on the second page: science; math--number systems; and communications (performance modes, examples, and skills and concepts). The duties include: preparing service orders; supervising personnel; handling customer complaints; scheduling new and used car preparation; selling of related merchandise; informing customer of job completion; and maintaining customers' records. An outline of basic arithmetic skills and concepts is appended. (BP)
Publication Type: Guides - General
Education Level: N/A
Sponsor: Office of Education (DHEW), Washington, DC.
Authoring Institution: Ohio State Univ., Columbus. Trade and Industrial Education Instructional Materials Lab.; Ohio State Dept. of Education, Columbus. Div. of Vocational Education.
Note: For related documents, see CE 004 160-164, CE 004 166-206, CE 004 263-268, and CE 004 425-427