ERIC Number: ED104423
Record Type: Non-Journal
Publication Date: 1974
Reference Count: N/A
Interlibrary Request and Loan Study; 1973 Report.
West, Martha W.; Koch, Rowena A.
In the spring of 1973, a study was conducted of the interlibrary lending (ILL) process at the California State University and Colleges (CSUC) libraries. Twelve of the 19 CSUC campuses were involved in the study--four in northern California and eight in southern California, the latter already experimenting with telefacsimile interlibrary loan equipment. Each person involved in ILL transactions filled out pre-printed time sheets which described every activity associated with ILL. Sheets were coded for campus, week of study, employee class code and salary. In addition, the study coordinator at each campus was responsible for tallying production units, including number of ILL requests received, number filled, and amount of photocopy. Labor costs were computed to derive unit costs and production unit costs. For each campus, an activity breakdown in dollars and hours was calculated by type of personnel involved. Another aspect of the study was an analysis of the ILL transactions themselves: type of material involved, user types, and transaction times. Of the 3,490 transactions analyzed, the mean labor cost per transaction was $4.73; $5.94 when telefacsimile transmission was used. There was no significant difference in transaction time between traditional and telefacsimile transmission methods. (SL)
Publication Type: Numerical/Quantitative Data
Education Level: N/A
Authoring Institution: San Jose State Univ., CA. Dept. of Librarianship.
Identifiers - Location: California