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ERIC Number: ED102992
Record Type: Non-Journal
Publication Date: 1974-Jun-27
Pages: 5
Abstractor: N/A
Reference Count: N/A
Improved Internal Work Flow for Processing Metropolitan Cooperative Library System Inter-Library Loan Requests at the Glendale Public Library.
Applegate, H. C.
To improve its response time on interlibrary loan requests within the Metropolitan Cooperative Library System (MCLS), the Glendale Public Library is considering the consolidation of its response process within the Circulation Department (CD). At present this response is a joint effort between the CD, the Readers' Assistance Section, and the Reference Section. Under the suggested changes, the MCLS clerk would perform the entire process. The process seldom requires professional librarian skills, and its assignment to one person would considerably speed it up. It would also remove a clerical duty from the professional staff. It has been estimated that from one to four labor hours per day are being expended for that portion of the effort outside the CD. In order to accomplish this work flow change, additional time would have to be made available within the CD. Due to constant interruptions, the efficiency of the librarians involved is not high, and therefore it is felt that fewer total hours would be required under the proposed changes. (Author/SL)
Publication Type: Books
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: Glendale Public Library, CA.