ERIC Number: ED102383
Record Type: RIE
Publication Date: 1973-Nov
Reference Count: 0
Better Office Skills and Service: Student Manual.
Civil Service Commission, Washington, DC. Communications and Office Skills Training Center.
The workbook has been designed to provide reference materials and practical applications for government clerical assistants. The objectives of the seminar-workshop are two-fold: (1) to provide the worker with the opportunity to refresh, update, and build his clerical abilities; and (2) to increase the worker's value as a clerical employee to his boss, office, agency, and government. Each workshop session emphasizes a different aspect of office skill development. Sessions cover planning work, office diplomacy, telephone techniques, grammar improvement, refresher skills, human relations, and clerical competence. Appended is a three-page bibliography. (Author/BP)
Publication Type: Guides - General
Education Level: N/A
Authoring Institution: Civil Service Commission, Washington, DC. Communications and Office Skills Training Center.