ERIC Number: ED102368
Record Type: Non-Journal
Publication Date: 1974-Jul
Reference Count: N/A
An Attempt to Change a Department of State Government Through Legislation: The California Job Agent Program. Final Report for the Period June 1970-December 1972.
California State Legislature, Sacramento. Assembly Office of Research.; Human Interaction Research Inst., Los Angeles, CA.
The report presents the historical development of legislation designed to redirect the goals of the California employment service. The report focuses on Job Agents, a unique class of civil servants created by legislation in 1968. The general characteristics, attitudes, expectations and morale of Job Agents are described. Job Agents are compared to other Employment Service professions both by group characteristics and individuals served. The report describes the differing work settings in which Job Agents operated. Employment offices management styles, size and staffing of offices are analyzed in terms of impact on Job Agents' ability to provide individualized manpower services to socio-economically disadvantaged clientele. Finally, the report describes the resources available to Job Agents and presents a statistical analysis of characteristics of clients and of services provided to clients. The report concludes that the legislative effort, to redirect the State employment service from the traditional labor exchange to a flexible client oriented system providing individualized services to California's economically disadvantaged, was generally unsuccessful. Appendixes comprise more than two-thirds of the document and include related legislation; job agent activities, statistical profile, and case studies; other case studies; tabulated client findings; job agent role descriptions and related materials; and a response to the draft report. (Author/NH)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: Manpower Administration (DOL), Washington, DC. Office of Research and Development.
Authoring Institution: California State Legislature, Sacramento. Assembly Office of Research.; Human Interaction Research Inst., Los Angeles, CA.
Identifiers - Location: California