ERIC Number: ED099529
Record Type: Non-Journal
Publication Date: 1974
Reference Count: N/A
Evaluation of Telephone Information Service of New York City Regional Center for Life-Long Learning. Research Report No. 7.
Cain, Rudolph A.; And Others
This evaluative survey of the telephone information service of the New York City Regional Center for Life-Long Learning used a brief survey questionnaire whose design was provided by the information solicited from the users during their initial telephone contact with the Center. The questionnaire focused on the following questions: (1) Who are the users of the service? (2) What are their reasons for continuing their education? (3) How helpful did they find the service? and (4) How can the service be improved? Of the 558 questionnaires sent, 221 usable questionnaires were returned, 40 percent of the total sample. The completed questionnaires were coded and the data analyzed by computer. The survey findings are presented in four major sections: (1) a statistical profile of users; (2) analysis of user learning interests and reaction to telephone service; (3) cross-tabular data by user age and ethnic background; and (4) user suggestions for improving the Center's information service. The research identified a number of problem areas and the six recommendations for improving the effectiveness of the Center's telephone information service are the result. The questionnaire is appended. (Author/BP)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Columbia Univ., New York, NY. Center for Adult Education.