ERIC Number: ED099065
Record Type: Non-Journal
Publication Date: 1974-Apr
Reference Count: N/A
Skills, Education and Experience for Clerical Staff: A Survey of Southern Metropolitan Kansas City Area Employers.
Tatham, Elaine L.
Thirty-seven employers of clerical personnel were surveyed to determine necessary skills, education, and experience for the positions of clerk/receptionist, clerk/stenographer, secretary, and administrative assistant. The results suggest that at least a high school diploma, typing speed, and one-two years of experience are considered necessary by a high percentage of employers for all four clerical positions. The current Secretarial Careers Program emphasizes preparations for the Certified Professional Secretary (CPS) examination. The high percentage of students obtaining employment prior to the completion of the two-year program raised a question as to whether employers wanted and were willing to pay for office staff with the skills of a CPS. Data indicated 75 percent were not familiar with the term at all. Two recommendations were made: (1) to begin to plan for the development of a shortened program, and (2) to make employers more aware of the skills of a Certified Professional Secretary. Tabular data and the survey instrument are appended. (Author/MJK)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Johnson County Community Coll., Overland Park, KS.
Identifiers - Location: Kansas