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ERIC Number: ED098624
Record Type: RIE
Publication Date: 1974-Apr
Pages: 29
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: N/A
The Application of Critical Incident Procedures for an Initial Audit of Organizational Communication.
Rutherford, R. Stanley
This paper discusses the concept of the critical incidents technique, traces its early development in the training of airplane pilots during World War II, sketches the requirements of the typical steps, notes the few studies in communication using this technique, provides an evaluation, and briefly describes a study concerning department chairmen. The critical incidents technique is a way of obtaining miniature cases which can then be inductively categorized to find the behavioral dimensions of the general aim of organizational aim educational communication. The purpose of applying the technique in a communication audit of department chairmen is to provide an example of its use in an educational setting, to study its strengths and weaknesses, and to determine its adaptability to education. (RB)
Publication Type: Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the International Communication Association (New Orleans, Louisiana, April 17-20, 1974)